Ventures Lab
About the Company
With over 400 employees internationally and a strong presence in the iGaming sector cultivated through years of experience, Ventures Lab provides a full range of iGaming services and products to enable our partners to reach new heights. Ventures Lab’s platform is fully certified in various regulated markets, having acquired licenses in many jurisdictions.
At Ventures Lab it is important that we find and keep the best people that can do the job. However, although the right skills and experience for the job are vital, it is just as important that our new team members behave in the way that we expect of all our employees and that they live and breathe our values.
Location: Malta (preferred Malta but alternatively Sofia, Bulgaria also fine)
The Role
As we are rapidly expanding, we are now looking for an exceptional Product Owner who can focus on player engagement products to enhance retention, reactivation and conversion strategy. As a Product Owner, you will play a crucial role in bridging the gap between business stakeholders and the technical development team. We are looking for a self-starter who is passionate about creating products and new features that will propel the business forward and exceed user expectations.
In the Player Engagement department, we deploy a variety of technologies to automate user flows to improve player experience. Your main duty will be supporting the CRM team to make sure they are making the most use of the Player Engagement tools including Casino, Sportsbook Bonus Engine, Automated CRM tools, and Gamification while building additional capabilities for enhanced player experience.
Key Responsibilities
- Be accountable for the Player Engagement tools that are Casino & Sportsbook Bonus Engine, Automated CRM tools, and Gamification.
- Lead, shape, and drive the execution of our Player Engagement roadmap.
- Own the entire process flows for the bonus journeys & features, create new features, enhance the current product, and ensure that the final product is future-proof and jurisdiction-agnostic.
- Prioritise tasks, create epics, and stories in collaboration with business owners to make sure that works are concentrated on the most valuable ones.
- Ensuring that the product backlog is transparent, visible, and understood as well as communicated clearly and effectively.
- Continually conduct market research and competitor analysis to identify trends and opportunities.
- Take the lead in agile product development procedures, such as release management, backlog grooming, and sprint planning.
- Work closely with the development team to translate product requirements into user stories with acceptance criteria.
- Define and track key performance indicators (KPIs) to measure the success of product features.
- Monitor key metrics and stakeholder feedback continuously to improve and optimise product performance by using a data-driven decision-making process.
- Work closely with cross-functional teams to manage live issues and instruct on resolution prioritisation.
Skills and Experience
- Experience of leading a Product Management function in a fast paced, multi-disciplinary, agile and/or digital environment
- In-depth understanding of the Casino customer and bonus mechanics is plus
- Excellent understanding of how to prevent bonus abuse and manipulation.
- Ability to translate complex business requirements into clear Epics, Stories and tasks
- Must be very organised, structured, methodical, and diligent
- Excellent communication skills, both verbally and in writing
- A problem solver, multitasker and initiator
- Strong networking and influencing skills
- Cares deeply about great products and user experiences
- A hands-on type of character, yet with a strategic approach
- Able to perform Competitor analysis and keep up to date with trends within the industry
- Good understanding of Responsible Gaming measures is plus
Our Offer
- Competitive salary synonymous with skills and experience
- Performance and bonus structure dependent on achievement of set targets and personal performance
- The opportunity to making a real impact at a time of rapid growth
To apply for this job please visit ventureslab.bamboohr.com.