Crawford & Company
Equal Opportunities
About
At Crawford & Company we are committed to creating an inclusive work environment. We don’t just talk about diversity and inclusion; we aim to infuse it into everything we do – underpinning our strategy with three core elements:
Consciousness
Capability
Culture
We welcome applications from all candidates, no matter their background. So, what are you waiting for? Apply today, we’re looking forward to your application.
Position Summary
To effectively and profitably manage and grow business relationships from existing and new Crawford clients.
Functional Knowledge
- Resolution of issues as and when they arise
- People management
- Ability to constructively provide internal and external feedback
- Accurate record keeping
- Ability to work at a senior level within the company and the client
- Consultative sales approach
General Background, Experience & Professional Qualifications
- Good understanding of industry
- Proven experience in insurance claims environment
- Proven ability to meet deadlines
- Excellent communication and presentation skills
- Proven Client management & sales experience
- CII / CILA qualification preferred (or progress towards)
Key Responsibilities
- Act as a Client Relationship advocate
- Lead a client facing team
- Manage and develop client relationships
- Take a pro-active consultative approach to understand client needs
- To identify cause and effect relationships, patterns and trends
- Work within the UK TPA team, and wider group functions as appropriate to build robust solutions to meet client needs
- Contribute to continuous improvement of Crawford services and delivery
- Constructively engage with the Crawford network to ensure delivery of agreed service
- Uphold Crawford Code of Business Conduct at all times
- Demonstrating high levels of Integrity, Client Focus, Professionalism and Teamwork
- Timely reporting and provision of management information as required
- Ensure awareness and compliance with all corporate governance requirements (as well as general company policies and procedures)
- Actively seek to develop oneself and take responsibility for your own training and development
Behaviours
- Able to reprioritise objectives to meet changing business needs
- Generates innovative solutions, which improve performance, processes or services
- Develops appropriate relationships to achieve objectives
- Demonstrates ability to solve complex problems and analyses and applies appropriate solutions
- Behave in a strongly Client focused way at all times
- Demonstrate personal integrity in a way which is consistent with the company’s core values
- Hardworking, passionate and motivated
Skills
- A good understanding of the UK TPA market
- Proven experience in an Insurance claims environment
- Proven Account Management experience
- Excellent communication, report writing and presentation skills
- The ability to deliver high standard results, promptly
- Excellent organisational skills
- Team player who also has the ability to work well using own initiative
- Flexible approach – the job holder will be required to travel throughout the UK as and when appropriate.
To apply for this job please visit uk-crawco.icims.com.