Shopify
This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.
About You
Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.
Before you apply, consider if you can:
- Care deeply about what you do and about making commerce better for everyone
- Excel by seeking professional and personal hypergrowth
- Keep up with an unrelenting pace (the week, not the quarter)
- Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
- Bring critical thought and opinion
- Embrace differences and disagreement to get shit done and move forward
- Work digital-first for your daily work
About The Role
Solution Engineering Leads are responsible for defining, building and scaling a team that will partner with Sales, Customer Success, Marketing and Product to grow our customer footprint across EMEA. The Solution Engineering Lead is ultimately responsible for the team’s revenue contribution, customer growth, and solution enablement for their assigned segment. While partnering with the Sales Leaders, this role will be critical in building our solutions engineering team, and be part of both the solutions engineering leadership and EMEA revenue leadership teams.
As one of the segment Solutions Engineering leaders, you’ll get to work on things like:
- Develop, iterate and manage the engagement model with Sales
- Optimize an onboarding path for new hires and development paths for current team members
- Define clear expectations of the Solution Engineering role, as well as job levels and career paths utilizing metrics, goals and skill sets.
- Coach and amplify the impact of the broader Solution Engineering team.
- Facilitate a strong team culture based on trust.
Responsibilities
- Lead, develop and grow a team of Solutions Engineers.
- Create a collaborative and engaging culture to reward effective technical sales, responsibility and long term customer success.
- Collaborate with the Solutions Engineering team and other Solutions Engineering leads to define the SE craft and level of excellence.
- Coach Solutions Engineers to be technical advisors, solution consultants and expert generalists on the Shopify platform.
- Lead Solutions Engineers in cross functional initiatives and build partnerships with sales, product and marketing.
- Identify opportunities to scale the impact of the Solutions Engineering teams.
- Build and maintain internal relationships (Sales, Launch, Product) while advocating for prospective and current customers.
- Identify and own initiatives to improve and develop the team’s craft and performance.
- Coach, mentor and develop the team through strong and frequent feedback.
- Directly contributing to deals to gain context and understanding of the Solutions Engineer role.
Requirements For The Role
- Hire the Best People
- Set and Hold High Standards
- Create the Conditions for Success
- Invest in Strong Relationships
- Be Great Storytellers
- Native or fluent in English plus an additional European language (French, Spanish, or Italian will be a bonus).
To apply for this job please visit www.shopify.com.