Senior Business & Product Operations Manager – CRM

You’ll be joining one of the world’s largest privately owned real estate tech companies and a subsidiary of Axel Springer. Our mission is to unlock everyone’s perfect place! You’ll work across some of Europe’s best known digital real estate brands including:

?? Meilleurs Agents

?? Groupe SeLoger

?? Immoweb

?? Immowelt

?? Housell

?? Yad2

Are you ready for the next adventure ?

Job Description

Your role:

• Support the operations of 3 countries by continuously maintaining and scaling up Salesforce-based processes for the following topics: leads, acquisition, quality, onboarding, account management, integrations with other systems.
• Define global standards and own best practices across all our markets
• Be the countries’ first point of contact, manage stakeholders and set expectations
• Manage day-to-day operational requests coming from users, prioritize and solve them by collaborating with our teams
• Reconcile countries’ needs and technical capabilities, translate business needs into product requirements
• Closely collaborate with our local operations to drive process implementation and adoption
• Map out processes and update user documentation
• Report to the Head of Product Business & Operations

Qualifications

Your skills:

• You have several years of practical experience with Salesforce (or similar CRM tool)
• You are very detail-oriented, structured and know how to prioritize
• You have strong communication skills: you can interact with very senior level executives and you can deal with multiple stakeholders
• You have extensive project management skills
• Language skills: Fluent in English is mandatory. French and/or German language is a strong advantage.

Experience with marketplace is desirable

Additional Information

WHAT WE OFFER:

• A brilliant team dedicated to continuing our quest for transparency in the real estate market,
• A technophile and stimulating work environment, management methods that encourage autonomy and leadership,
• An exceptional working environment with some appreciable advantages (remote work opportunities, culture sharing, a budget to attend conferences, team buildings, a gym, company profit sharing, etc.).

Next steps

Unlock your perfect job with us today and make an application. The recruitment process includes:

• Phone call with one of our Talent Acquisition Partners (expectations and circumstances)
• Round 2 with Hiring Manager (45mn)
• Round 3 with Head of Product and one Local Commercial (1h)
• Round 4 with VP of Product (30mn)

We are an equal opportunities employer and place where everyone is welcome. We strongly encourage people from minority backgrounds, LGBTQIA+, parents, and individuals with disabilities to apply. If you need reasonable adjustments at any point in the application or interview process, please let us know.

In your application, please feel free to note which pronouns you use (For example – she/her/hers, he/him/his, they/them/theirs, etc)