Lead Business Analyst

Lead Business Analyst| Remote| FT| Perm| Competitive Salary + Comprehensive Benefits

We are one of the UK’s leading independent hospital groups and the largest in terms of revenue. From our 39 hospitals and 33 clinics, medical centres and consulting rooms across England, Wales, and Scotland, we provide diagnostics, inpatient, day case and outpatient care in areas including orthopaedics, gynaecology, cardiology, neurology, oncology, and general surgery.

We also operate a network of private GPs and provide occupational health services to over 700 corporate clients. We are the principal independent provider by volume of knee and hip operations in the United Kingdom.

The group was founded with the acquisition and re-branding of 25 Bupa hospitals in 2007. Since then, Spire Healthcare has made significant capital investments in its estate and continues to deliver successful and award-winning clinical outcomes and high levels of patient satisfaction. Spire is listed on the London Stock Exchange and is a member of the FTSE 250. We were the first private hospital provider to publish outcomes data on our website and we have received awards for our clinical quality and high levels of patient satisfaction.

Spire Healthcare is committed to the highest quality of patient care. Working in partnership with over 8,760 experienced consultants, we delivered tailored, personalised care to approximately 926,500 inpatients, outpatients, and day case patients in 2022.

Patients, consultants, and general practitioners trust Spire Healthcare to deliver the high-quality care they expect from a leading private healthcare provider.

As a Lead Business Analyst you will build relationships and partnerships with key stakeholders to identify business needs; determining and carrying out necessary process, practice and analysis; monitoring progress and results; recognizing and capitalising on improvement opportunities; and adapting to competing demands, organisational changes and new responsibilities.

Key Responsibilities:

• Act in a supervisory capacity taking ownership for the management of the day-to-day aspects of a subset of the wider business analysis team.
• Manage and critically peer review key project deliverables and act as an initial point of escalation.
• Lead the analysis processes for projects, including activities and deliverables throughout the project lifecycle with specific focus on the definition of the business opportunity/problem, the outcomes to be achieved and estimated costs and benefits ensuring that deliverables are always of a high quality.
• Identify, create and facilitate process design changes by conducting business and/or systems process analysis and design at a complex level; focusing on quality improvement; ensuring data is reliable and valid; developing process improvements or re-engineering and recommending elimination; integrating new systems and processes with existing ones where needed; and partnering with internal and external customers to ensure systems provided meet the long-term business strategies where needed.
• Ability to analyse and synthesize business requirements, including recognizing patterns and conceptualizing processes.
• Serve as a liaison between Operations and IT to gather business requirements needed for system modifications, enhancements or implementations.
• Conduct requirements validation with key stakeholders, gaining appropriate approvals, and manage the change processes for requirements documentation.
• Produce, critically review, and evaluate any proposed business solutions identifying alignment with business strategies making recommendations to key stakeholders ensuring that they are fully aware of key risks and assumptions.
• Continually evaluate the quality of deliverables including those of 3rd parties to ensure the product is fit for purpose and able to meet the defined acceptance criteria.
• Adhere to the standards set out in the Business Analysis Body of Knowledge (BABOK), agile extension to BABOK guide and core frameworks ensuring that work product is of a consistently high quality.
• Use your knowledge of analysis best practice to benefit the wider team suggesting improvements to ways of working and conducting well considered peer reviews of analysis deliverables.
• As the producer and owner of the requirements work plan ensure that appropriate prioritizing, planning, resourcing, and contingency is integrated into broader project plans and that deliverables are produced on time at the desired level of quality.
• Keep up to date with industry standards and ensure that they are considered and reflected in the way our business analyst team operates.
• Deliver traceability between business strategy/goal, outcomes, benefits, requirements, delivery ensuring that scope is tight and that benefit leakage does not occur during the project delivery lifecycle.
• Ensure all projects align to Spire values, strategies, and behavioural expectations, maintaining knowledge and understating for Spire policies and procedures.

Key Requirements:

• Multiple years of experience across different industries showing a proven capability of delivery (at a complex level) preferably covering the following:
• Business process improvement / re-engineering
• Automation
• Computer software /development projects
• Digital technology projects
• Consolidation / outsourcing of services
• New site / service commissioning
• Change management
• Transition management
• Demonstrable understanding of differing project delivery life cycles.
• Strong understanding of business processes and how systems can leverage change in these.
• Understanding (and ideally accreditation) gained through working with different business analysis / change methodologies.
• Excellent written and verbal communication skills including the ability to effectively communicate with senior management and business functions, gaining the trust and respect of all our stakeholders.
• Strong organisational abilities, capable of planning and prioritising effectively.
• Ability to work well under pressure and execute tasks to a high standard, whilst supporting wider project team members.
• Enthusiastic, proactive, self-motivating and with good time management skills.
• Strong stakeholder management skills, able to use tact and diplomacy balanced with assertiveness.
• Good questioning skills to enable issues/problems to be identified and resolved.
• Able to present complex technical details to a non-technical audience.
• Able to maintain effective relationships with technical teams and teams of cross-functional experts to achieve project outputs.
• Awareness and experience of working with and respecting confidential material.
• Proficiency in MS Office applications (Word, Excel and PowerPoint) and business analysis tools such as Visio.

Benefits:

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• ‘Spire for you’ reward platform – discount and cashback for over 1000 retailers
• Free wellness screening
• Private medical insurance
• Life assurance

Spire Healthcare is committed to creating an environment that will attract, retain, and motivate its people. We are an equal opportunities employer, committed to the health and wellbeing of all our colleagues and consultants.

We firmly believe that it is our people that make the business successful, and everyone should have the opportunity to work in a motivated team, free from discrimination on any grounds. We, therefore, are keen to receive and review applications from all candidates of under-represented groups who feel they offer the requisite skills.

For us, it’s more than just treating patients; it’s about looking after people.