Head of Change and Transformation

Thanks for stopping by! We’re Doctor Care Anywhere: a leading digital platform, with a clear vision to be the primary care provider of choice for digital healthcare – and that all starts with our brilliant team.

We are the UK’s largest private provider of telehealth services. We work with insurers, healthcare providers and corporate customers to provide healthcare services to more than 2 million patients every year. From doctors and designers to software developers and marketers – we’re proud of our people, who love working together to enhance patient experiences for the better. It’s why every year, we help over 2 million people speak to a GP or ACP by video or phone, anywhere in the world.

Our story started back in 2013, and as we continue to grow, we’re looking for the very best talent to help us achieve our ambitious goals. If you’re highly motivated and would love to work with us as we continue to grow, then we would love to hear from you

Your new role: Doctor Care Anywhere is seeking a dynamic and experienced Head of Change & Transformation (HCT) to lead and drive strategic initiatives that will shape the future of healthcare for our customers. The HCT will be responsible for overseeing and managing organisational change, process improvements and transformation programmes that may be driven by a new proposition, a technology enabler or new client demand.

The HCT will play a key role in ensuring that projects (change initiatives), meet objectives on time and deliver the required business outcomes that come from the 3 year strategy. The HCT will play a part in the delivery of DCA’s strategy, implementation of a commercially sustainable business model and efficient operations. The HCT will work closely with key stakeholders across the business to inspire confidence and to clearly articulate the change needed to meet the objectives of the strategy.

The HCT will undertake as requested other activities that may be outside of their area of focus but which contribute to the overall success of the Company, as directed.

Salary: £70,000 – £75,000 pa

Requirements

• Developing and implementing a comprehensive change management strategy that aligns with DCA’s strategic vision.
• Lead DCA in embracing change whilst supporting each function to maintain operational excellence.
• Identify and prioritise transformation opportunities that drive operational efficiency, enhance patient experiences, and reduce costs. Collaborate with cross-functional teams to execute transformation projects effectively.
• Where applicable, take on the role of Programme Manager for any high profile change that requires the expertise and weight offered by this role.
• Lead and mentor a team to foster a culture of continuous improvement, innovation, and adaptability within the team.
• Collaborate with key stakeholders across the organisation, including senior leadership, to ensure alignment and support for change initiatives. Build strong working relationships and establish effective communication channels.
• Develop and execute communication plans to keep all colleagues informed about changes and their impact on the organisation. Ensure transparency and manage resistance to change effectively, working closely with the Internal Communications Manager.
• Establish and monitor key performance indicators (KPIs) to measure the success of change and transformation initiatives. Continuously evaluate and report on progress and make data-driven adjustments as needed.
• Ensure that all changes and transformation efforts comply with any regulatory requirements and mitigate risks associated with change implementation.
• Develop and manage the budget for change and transformation projects, ensuring efficient allocation of resources and accountabilities for budgetary control.
• Own the overall governance model for managing demand, approving change and prioritisation.

Experience /Attributes

• Proven experience in leading change and transformation initiatives within a healthcare, technology, or related industry.
• Strong leadership and team management skills with the ability to motivate and inspire cross-functional teams.
• Exceptional communication and interpersonal skills to engage and influence stakeholders at all levels of the organisation.
• Sound project management skills, with a track record of successfully delivering projects on time and within budget.
• A strategic thinker who is business outcome focussed.
• Experience in defining new strategies and developing execution plans.
• The ability to lead effectively whilst creating a sense of community amongst the members of the project teams and rolling sleeves up where necessary.
• Ability to transform complexity into simplicity for different audiences and flex up and down accordingly.
• Ability to embrace new challenges and deal with a level of ambiguity and lack of clarity, whilst continuing to effectively lead, guide and influence.

Benefits

We understand the importance of good health and happiness for our patients and our team is just the same. You should expect to be as supported and valued being a member of our team and have the freedom to make the most of your role and career with us! When you’re part of the team you will have access to:

• 🩺 Private Medical Insurance: We’ve got you covered including Opticians & Dental appointments!
• 👩‍⚕️ Doctor Care Anywhere subscription: For you and 5 of your family and friends, Get ready to enjoy health consultations on the go!
• 🏝️ 25 Days Holiday + Bank Holidays (FTE): You’ve earned it! Enjoy time off to recharge, explore, and make incredible memories.
• 🎁 Birthday Day Off: Go and celebrate however you like!
• 🧘‍♂️ Buy’ up to 5 days of additional annual leave (FTE) as part of our focus on health and wellbeing
• 🌈 Charity Days: Join us in giving back to the community! We’re all about making a difference together.
• 👶 Enhanced Maternity and Paternity Pay: Extra support during this special time.
• 🚴 Bike2Work Scheme: We love an eco-friendly commute!
• 🏡 Remote Working: Work where you’re comfortable.
• 🚀 Development Opportunities: Get ready to grow, learn, and make strides in your career!

Doctor Care Anywhere is committed to safeguarding and promoting the welfare of its patients and expects all Colleagues to share this commitment. This post is subject to satisfactory DBS and reference checks.