Delivery Lead

Job title: Delivery Lead

Type: Full Time, Permanent

Location: UK (Hybrid or Remote) – role includes some travel within the UK

Salary: £30,000-£45,000 depending on experience.

We are looking for a proactive and enthusiastic Delivery Lead that wants to help public sector teams create great public services.

About the role

You will be responsible for all aspects of project management and will act as the primary link between clients and our project teams. We are ideally looking for someone with at least two years of agency experience in a project management or similar role. 

This is a great opportunity for a passionate and ambitious individual to develop their career with a fast growing business. You will report to the Client Services Director and work within the Client Services team to help plan, manage and deliver great work on time, to budget and to specification. A commitment to creating the best client experience is the most important quality to bring to this role. We want you to have great soft skills, the ability to communicate effectively and the skills to develop relationships in a confident and friendly manner. 

Responsibilities

• Run and manage projects.
• Be the first point of contact for clients’ questions or issues and the point of escalation internally for your project related issues.
• Manage cross-disciplinary, user-centred project teams developing and maintaining a range of high-profile digital products and services. 
• Make project delivery smooth and straightforward, anticipating and resolving problems wherever possible. You will do this by consulting with clients on new opportunities; organising project kick-offs, daily stand-ups and retrospectives; and by setting up and managing clear client communication lines using our established process and procedures. 
• Facilitate collaborative group activities and/or workshops with colleagues or clients.
• Manage the financial aspects of projects including delivering accurate financial reports.
• Identify and mitigate risks on projects and troubleshoot issues quickly.
• Manage and plan resource for your projects.
• Assist in account management and client services as required.
• Assist in the preparation and pitching for new clients.
• Assist in delivering training to clients on content strategies, WordPress and Accessibility.

About you

We are looking for someone with a track record of successfully leading complex digital projects who has experience working with public sector organisations. You will know how to bring together a multidisciplinary team of engineers, designers and researchers (and others) to understand and solve a problem. You will be able to use your empathy to get the best out of each team member and to help the team perform. You will be able to keep the team focused on outcomes, so that they can provide value to our clients. You will understand how to use a variety of agile tools and techniques to keep projects moving at a sustainable pace. You’ll be comfortable making quick, pragmatic decisions in a way that balances the needs of the team, project and client.

Requirements

• A minimum of two years’ experience in a client-facing role within Digital. 
• Practical experience of project management methodology.
• Excellent organisational skills, time management and attention to detail.
• Excellent presentation and communication skills. 
• Experience working with clients to develop roadmaps, project scope and negotiating costs.  
• The ability to manage and set client expectations.  
• Experience of the Discovery, Alpha, Beta, Live delivery framework, Government Service Standards and/or previous work in the public sector would be an advantage.

About us

Established in 2004, we have earned a reputation for specialising in designing fast, accessible websites for the NHS. We champion web accessibility and user-centred design principles, designing simple and intuitive digital services that meet user needs. We are a multidisciplinary team of designers, engineers and delivery experts with a diverse mix of user experience design expertise.

Over the past 20 years, we have helped public sector teams create and run great public services – things like helping the NHS implement a COVID-19 communications platform (which we did completely free of charge) and looking at how to improve digital services for dozens of NHS Trusts including Leeds Teaching Hospitals NHS Trust and Alder Hey Children’s Hospital.

Location

We work remotely from home, or you can choose to work from our studio in Leeds for some or all of the time. This means you will need to work both independently and as part of a remote team. We’re on the lookout for top talent nationwide, so don’t let location hold you back from applying. We welcome candidates from all over the UK however, please note that you will be required to attend in person for some events, so expect some travel to our Leeds office.

We organise regular socials throughout the year and you will have the opportunity to meet the rest of the company at our annual meetup. We care about good communication and you should be able to prioritise your work and meet deadlines, discussing any problems with the team along the way. One size doesn’t always fit all when it comes to working arrangements. So we’re happy to talk about what might be possible to help you balance work with your other commitments. We also offer support if you’re returning after time out of the job market.

Career development

From our clients to our teams, everything we do centres around people. That is why we feel it is critical to apply this approach to our business and our people. We encourage our people to grow, expand and pursue changing interests in a supportive and encouraging environment. We have career progression frameworks and offer clearly defined routes from junior to senior levels across departments. Our line managers are here to give you guidance and advice tailored to your interests and goals. Additionally, as a small company, employees have the unique opportunity to actively contribute to our success and play a crucial role in shaping our processes and strategies. You will also get a budget of £1,000 per year for your own personal learning and development.

Benefits package

We offer a competitive salary, negotiable depending on qualifications and experience. On top of this we have a generous benefits package, including pension scheme, flexible hours, 25 days holiday growing to 30 days over time (and your birthday off), social events and our annual retreat, electric vehicle and cycle to work schemes and a wellbeing health and fitness allowance.

• Flexible working to support your wellbeing and personal commitments.
• A creative office environment above Leeds station.
• Annual £1,000 personal learning and development allowance.
• Coaching programme for professional and personal development.
• Up to 30 days annual leave (pro rata) 
• Your birthday off.
• Apple MacBook laptop and monitor.
• Competitive salary and annual discretionary bonus.
• Employer contributed pension.
• Regular socials and an epic annual retreat.
• Generous maternity and shared parental leave package.
• Electric vehicle and cycle to work schemes.
• £40 per month wellbeing budget.
• Sabbaticals: take a four-week break, fully paid, after every seven years with Mixd.

Diversity and inclusion

We are wholeheartedly dedicated to promoting diversity, equality and inclusion. For us, it’s not about checking off boxes but about making a true, lasting difference. Having a diverse team unlocks our capacity for innovation, creativity and problem-solving while fostering an inclusive environment that benefits everyone. We strongly encourage applicants from all backgrounds to apply and join us on this important journey.

How to apply

Apply online at: https://mixd.typeform.com/delivery-lead

If you have any questions about the role or the application process, drop us an email at [email protected].

We will review your application to see if we think there might be a role at Mixd for you. If we do, we will invite you to an informal call to talk about you and see if there might be a good fit. From there, we might invite you to a structured interview with two members of the team, who will score your answers independently before discussions with each other. We aim to respond to all candidates within two weeks of contacting us.

Our public sector work means that appointments will be made subject to a background check and you must be eligible to work in the UK at the point of application.

Please, no recruitment agencies! You’ll be wasting your time and ours.