Data and Systems Analyst

For full info, please visit our careers page: https://gfi.org/job/?gh_jid=7432281002

Use your Salesforce and process optimisation skills to transform the global food system

The Good Food Institute (GFI) is a nonprofit think tank working to make the global food system better for the planet, people, and animals. Alongside scientists, businesses, and policymakers, GFI’s teams focus on making plant-based, fermentation-enabled, and cultivated meat delicious, affordable, and accessible. Powered by philanthropy, GFI is an international network of organisations advancing alternative proteins as an essential solution needed to meet the world’s climate, global health, food security, and biodiversity goals. Our teams are located in Asia-Pacific, Brazil, Europe, India, Israel, and the United States.

As Data and Systems Analyst, you will be based in Europe and will work most closely with the GFI Europe team, U.S. Technology team, and core Salesforce users across all GFI locations, positively impacting GFI colleagues around the world. To learn more about our work, check out our websites: https://gfi.org/ and https://gfieurope.org/ along with our 2023 Year in Review and Europe 2023 highlights blog.

How You Will Make a Difference

In this role, you will have the opportunity to design and increase the uptake of various tech solutions to improve processes and bring forth relevant data for the GFI Europe team. You will also improve the efficiency of both local and global Salesforce processes, support user adoption, and transform data into actionable insights for the whole of GFI’s international network. The Data and Systems Analyst will be responsible for:

Systems administration

Optimising software platforms to drive internal process efficiency and enhance user experience, leveraging existing functionality, and partnering with the broader Technology team to create custom solutions.

Building and maintaining reports and dashboards to synthesise and present operational and programmatic relevant data that informs decision-making.

Serving as the technical expert and primary point of contact for global Salesforce power users, elevating issues to the U.S. Sr. Director of Technology and the broader Technology team as needed.

Cross-team collaboration

Supporting the alignment and optimisation of GFI’s global Salesforce CRM use, with a dotted line of reporting to the U.S. Sr. Director of Technology on technical aspects, regular coordination with the U.S. International Operations Coordinator on user resources, and a regular forum with global Salesforce power users for ongoing support, feedback, and knowledge sharing.

Supporting the GFI Europe team by soliciting and responding to user feedback and queries, gathering business requirements, identifying opportunities for platform /process tool improvement, and designing solutions to improve user experience, optimise workflows, and drive adoption.

Training and resources

Preparing, reviewing, revising, and maintaining technical documentation, standard operating procedures (SOPs), and knowledge base for technical and non-technical users.

Developing Salesforce training materials and providing new and ongoing user training for all staff, including training on new features and major release updates (3x/year).

Onboarding, training, and providing continuous updates on key systems (Google Workspace, Asana, Airtable, AI tools, and more) for the GFI Europe team; leveraging resources and support from global Technology team colleagues.

Who We’re Looking For

A successful candidate for the Data and Systems Analyst position will have experience that reflects the following:

Demonstrated experience as a Salesforce analyst/administrator/power user or similar required. Prior experience with Nonprofit Success Pack (NPSP) is strongly preferred. Certified Nonprofit Cloud Consultant or Salesforce Administrator is a plus.

Proven ability to understand user and system needs and to design, test, and improve solutions in collaboration with colleagues.

A high level of IT literacy and familiarity with different software solutions and a willingness to explore new ones to meet user needs.

Ability to transform raw data into actionable insights. Experience with native Salesforce analytics tools and Google Sheets/Excel is required. Familiarity with data analytics platforms, e.g. Looker Studio, Tableau, CRM Analytics, or similar is a plus.

Technical proficiency with declarative customisation, process automation, platform analytics, and data and metadata management.

Experience writing and maintaining technical documentation for non-technical audiences, with the ability to train and provide clear and effective guidelines to individuals and teams.

Ability to communicate effectively in English.

Demonstrated cultural competence and a proven ability to work effectively with individuals from diverse cultural backgrounds, showing sensitivity and respect for different perspectives, values, and customs.

Strong communication and project management skills, a keen sense of detail, and a positive approach toward problem-solving.

A commitment to diversity, equity, and inclusion and to building an inclusive workplace where everyone feels like they belong.

Comfort working remotely and in a rapidly growing and evolving organisation.

Strong support for GFI’s philosophy and mission; demonstrated interest in plant-based & other alternative proteins, public health, environmentalism, climate change, animal protection, or hunger relief.

A commitment to GFI’s values: believe change is possible, do the most good we can, share knowledge freely, act on evidence, and invite everyone to the table.

We want the best people and we know that building a diverse, inclusive workplace leads to stronger, happier, more productive, and resilient teams. We strongly encourage people of every ethnicity, orientation, age, gender, origin, socio-economic background, and ability to apply. Since we value a diverse workplace, we prioritise an inclusive culture absent of discrimination and harassment during the application process and after you join the team.