Customer Service Opportunity Tailored for Career-Break Parents

[Please note, this opportunity is aimed at parents returning to customer service]

Are you looking to return to customer service after a career break? Are you struggling to find flexible jobs that fit around your family life?

At ivee, we’re on a mission to help every parent return to meaningful, flexible work after a career break. Our community provides upskilling, mentoring and access to job opportunities with vetted flexible employers, so that you don’t have to settle for less.

Press apply to express your interest.

How does ivee work?

• Sisters Amelia and Lydia were inspired to build ivee after watching one of their parents struggle to return to work. They set out on a mission to address the unjust penalties faced by parents for taking career breaks – penalties that often halt their professional journeys altogether.
• Through ivee, you can gain access to a like-minded community of returners and connect with those on a similar journey through webinars and events (coffee mornings, wine tastings and more!). Plus, you’ll find guides, templates and resources to help you on your return-to-work journey.
• And of course, you’ll have access to our jobs marketplace, designed specifically for returners! We ensure every role on ivee can genuinely offer flexible working arrangements and foster a positive, inclusive culture.

The roles:

At ivee, you’ll be introduced to a mix of customer service roles, including (but not limited to!):

• Customer Service Manager: This role is crucial for overseeing the operations of a customer service team, ensuring high standards of service delivery and customer satisfaction. It involves strategic planning, team management, and process optimisation, setting the stage for advanced leadership roles in customer service and operations management.
• Client Relations Specialist: Focused on maintaining and enhancing relationships with clients through proactive communication and problem-solving, this role is essential for those dedicated to delivering outstanding client support and retaining business. It provides a path to senior roles in client relationship management and strategic client services.
• Customer Support Analyst: This role involves analysing customer feedback and support interactions to improve service quality and efficiency. It is key for those interested in leveraging data to enhance customer experience strategies, leading to opportunities in customer experience management and operational analytics.
• Customer Experience Coordinator: Centred on creating and implementing strategies to enhance overall customer experience, this role coordinates cross-functional efforts to ensure consistent and positive interactions across all customer touchpoints. It’s ideal for those aiming to specialise in customer journey mapping and experience optimisation.

Press apply to express your interest.

Who We’re Looking For:

At ivee, we deeply value key soft skills (and so do the employers on our platform). We know that parents have honed these skills during their time away from the workforce. Skills like:

• Exceptional communication
• Empathetic relationship building
• High motivation and goalorientation
• Proactive learning
• Passion for making a difference
• Enthusiasm for a dynamic, impactful work environment
• Eagerness to tackle ne

Press apply to express your interest.

What types of flexibility are offered on ivee?

• Hybrid: A blend of remote and in-office work, allowing employees to choose where they work best.Compressed Hours: Employees work the same total hours but in fewer days, such as a four-day workweek.
• Flexitime: Flexible start and end times, giving employees control over their work schedules.
• 4-Day Week: Employees work four days a week instead of five, offering an extra day off while maintaining full-time status.
• Job Sharing: Two or more employees share the responsibilities and hours of a single full-time position, providing greater flexibility for all parties involved.
• Plus many more!

Worried you don’t fit the bill?

We care about outcomes rather than tick-box criteria, and it’s often the case that the perfect person for the role has a CV that looks a little different. Research (by Harvard University) shows that some candidates are particularly likely to second-guess themselves and not apply — so if you’re worried you don’t meet all the criteria, get in touch anyhow and let us do the worrying.