Cards Operational Specialist

What we do?

Aion Bank is a digital bank and credit institution licensed by the National Bank of Belgium with retail operations in Belgium and Poland.

Aion Bank is also a leading European Banking-as-a-Service (BaaS) provider. Combining its banking licence and regulatory and compliance expertise with a fully API-based, cloud-native platform via commercial partner Vodeno, Aion/Vodeno are uniquely positioned to offer comprehensive embedded financial services for banks, lenders and merchants across multiple sectors.

Our biggest strength are our people – a group of highly intelligent, creative, result-driven and ambitious individuals who always rise to the challenge. Together, we create a positive, energetic and fast-paced work environment. We stay professional in getting things done, but remember not to leave our passion and fun behind.

We are currently looking for an Cards Operational Specialist ready to join our adventure and share our ambition.

What you will be doing?

• Support operational activities related to issuing and acquiring transactions
• Oversight and support issuing and acquiring processes daily
• Process, settle and reconcile transactions
• Process transactions claims (also chargebacks) for both: issuer and acquirer
• Report on schemes
• Monitor accounts activity and accounts reconciliation
• Support implement and oversight card payment scheme
• Help in implementation and development of a back-office Product/Card management system

Skills you should have:

• Min 1 years of experience in a Financial Institution (preferred in acquiring, chargeback processing) / Fin-tech company / other tech companies
• Understanding of card payment products (transactional banking / issuing / acquiring)
• Ability to create and explain business requirements / processes as well as assess implemented functionalities
• English – min. B2 level
• A university degree
• Advanced knowledge of Google suite

What we offer:

You will get an opportunity to work in an innovative, digital bank applying state of the art approaches and technologies.

Unless limited by banking regulations we offer a flexible form of contract.

If your role permits, we also offer flexible work location: home/office — according to your preference.

You and your closest family will be covered with VIP-level private medical care which includes dental treatment and a hospitalisation package.

We care for our colleagues’ well being, therefore we cover psychological consultations if you ever feel you need such support.

We offer a free Aion bank account.

You will work on computer equipment that delivers the best user experience — Apple MacBook.

If you feel like working from the office, we have beautiful space available for you in Brussels and Warsaw. Each office is very nicely located with convenient commute options by public transport and by bike. Our office in Warsaw offers healthy snacks throughout the day.

Our process:

We keep our recruiting process simple.

Step 1: Talk with one of our Recruiters about your to-date experiences and ambitions

Step 2: Meet with your Team Manager to discuss how we fit each other

Equal Opportunity Statement

At Vodeno, we embrace diversity in all of its forms and nurture an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of opening new opportunities to businesses and people.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

Contact information

You can contact us at [email protected] and we will be more than happy to help.