Business Analyst

Location: Remote, UK

Description

2 year fixed term contract.

The Business Analyst will be responsible for the analysis and design of business processes which align with the objectives and goals of a global strategic change project and the longer-term goals for the whole business.

Key Responsibilities

• Process mapping and optimisation.
• Alignment of existing documentation within teams.
• Cross functional collaboration to help ensure the overall business strategy is supported.
• Mapping to be processes (interim and longer term) and challenging stakeholders to think “outside the box” with these.
• Provide key support to create data alignment between Product Taxonomy and our finance and CRM systems.
• Support testing of new processes and end to end customer journey.
• Working with Data and BI team to check customer mapping data and help create processes for providing information for commercial teams.
• Change Management & Training – assist in the creation and roll out of training materials for new processes and support those delivering the training where required.
• Help establish metrics for process performance, monitor and refine these processes based on feedback and evolving business needs.

Skills, Knowledge And Expertise

• 2+ years working in a BA role
• Experience utilising information to build detailed step-by-step process maps across a variety of functional areas
• Experience utilising process maps and information gathered to create standard operating procedure guides
• Demonstrable experience in data capture and analysis, process mapping, developing SOPs and training guides, and project management
• Experience working with multiple data sources
• Experience working with cross functional teams (Sales, Marketing, Operations, Account Management) (desirable)
• Experience of working with HubSpot and/or Dynamics (desirable)
• Experience in the schools/education marketplace (desirable)
• Outstanding written, verbal, and interpersonal skills
• Ability to work accurately at pace and under pressure
• Exceptional organisational, prioritising and presentation skills
• Strong teamworking and problem-solving skills
• Degree in relevant field (desirable)