Technology Training Specialist

We’re a national law firm with a local reach. Our philosophy is ‘we’re legal and financial experts that care’ – something you’ll find in the way we work with our clients and how we support our teams. But we’re more than just a law firm – we’re a team of people working together to help individuals and businesses navigate life’s ups and downs. Working here you’ll feel a part of our friendly and inclusive environment.

We’ll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things and make a real difference to our clients and communities.

We’re always looking to support our colleagues to work in a way that works best for them and everyone else, including our clients, the business, and the regulators. Please speak to one of our Talent Acquisition team to find out more.

Your Role

We are seeking a skilled Technology Training Specialist ideally with expertise in Case Management and Document Management Systems to join our Next Generation Matter Management programme.

As a Technology Training Specialist, you will be responsible for designing and delivering training initiatives that empower our colleagues to leverage our inhouse Peppermint Matter Management system built on Microsoft Dynamics 365 technology effectively, enhancing productivity and supporting the firm’s strategy.

Your role will be pivotal in driving the successful adoption of our new Matter Management solutions within the firm, encouraging the best use of IM’s investment in information technology by enabling colleagues to use the technology appropriately to optimise case management workflows and document handling processes.

What you’ll be doing

• Assist with the agile implementation and roll out of IM’s Peppermint Matter Management, ensuring all colleagues are trained to use the new system.
• Develop and deliver new technology training, educating, and assisting with adoption to support delivery of iterative releases and the introduction of new features.
• Design of learning material in a range of methodologies which will include but is not exclusive to: workshops (virtual and face to face), group coaching, e-learning, video production, written collateral on our Case Management and Document Management Systems tailored to the needs of our legal professionals.
• Create and maintain learning material documentation, user manuals, guides, and other reference materials.
• Collaborate with the project and legal team, participating in frequent meetings, working with early adopters, people managers and legal Subject Matter Experts (SME’s) to identify training needs and evaluate the effectiveness of training and learning outcomes.
• Provide one-on-one / group coaching and support to colleagues on system functionalities and best practices.
• Stay updated with the latest trends and developments in legal technology to incorporate into training programs.
• Conduct evaluations to measure the effectiveness of the learning interventions, using the results to make improvements.

About You

• Proven experience as a Technology or IT Trainer, with strong classroom, virtual, e-learning, 1:1 training exposure.
• Previous evidence of involvement in wider firm projects and able to see the bigger picture and identify the challenges/requirements.
• Ability to assess training needs and carry out a gap analysis.
• Experience in developing training materials and conducting engaging training sessions.
• Experienced in Analysis, Design, Development, Implementation and Evaluation (ADDIE).
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong communication and presentation skills with the ability to communicate technical concepts effectively to non-technical people within the firm.
• Stakeholder analysis, management, and experience of navigating stakeholders at all levels in the business.
• Innovation and creative problem-solving skills.
• Excellent understanding of the Microsoft Office suite and applications within Microsoft Office 365.
• Experience in working in a regulated environment (either FCA or SRA would be ideal)
• Flexibility to meet changing requirements whilst potentially travelling between offices.

Our Benefits – What We Can Offer You

• 25 days holidays as standard plus bank holidays – You can ‘buy’ up to 35hrs of extra holiday too.
• Generous and flexible pension schemes.
• Volunteering days – Two days of volunteering every year for a cause of your choice (fully paid)
• Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.

We also offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace and to make sure you’re fully supported. This includes our Flexible by Choice programme which gives our colleagues more choice over a hybrid way of working subject to role, team and client requirements.

We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024!

Our responsible business programmes are fundamental to who we are and our purpose. We’re committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim.

Our commitment to Social Responsibility, community investment activity and tackling climate change is a fundamental part of who we are. It’s made up of four strands: Our People, Our Community, Our Environment and Our Pro Bono.

Additional Information

As part of the Irwin Mitchell Group’s on-boarding process all successful applicants are required to complete the group’s employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity therefore protecting the interests of the Group, colleagues, clients, partners and other stakeholders.

We carry out pre employment screening to establish your eligibility to work in the UK, criminal record and financial checks ­with our trusted 3rd parties.

The employment screening process will fully comply with Data Protection and other applicable laws.

Irwin Mitchell LLP is an equal opportunity employer.