Software Engineer- Customer Service

We are Körber – an international technology group with more than 12,000 employees at over 100 locations worldwide and a common goal: We turn entrepreneurial thinking into customer success and shape the technological change. In the Business Areas Digital, Pharma, Supply Chain, and Technologies, we offer products, solutions and services that inspire. We act fast to customer needs, we execute ideas seamlessly, and with our innovations we create added value for our customers. In doing so, we are increasingly building on ecosystems that solve the challenges of today and tomorrow. Körber AG is the holding company of the Körber Group.

Your role in our team

Provide remote technical support to the customer in the resolution of problems arising from errors or incorrect operation of the system, in each technical area (electro-mechanics, automation, informatics), according to the levels of contracted service.

Key Responsibilities

CUSTOMER SUPPORT ACTIVITIES (HOTLINE)

Coordinate and manage the service team. Permanently monitor the intervention records at the quality of service level (e.g., response times) and

quality of information (e.g., cause of errors and solution)

Changing service or resolution priorities whenever necessary.

Communication with Engineering or other departments of the company taking into account the support needed to solve problems.

Development and management of performance indicators related to this service.

BUSINESS OPPORTUNITY IDENTIFICATION

Identify business opportunities during the contracts, in order to promote additional gains derived from unforeseen needs and thereby increase the

potential value of the project and the financial profitability of the area.

ANOMALIES REPORTS

Coordinate and validate the anomalies reports prepared by the technical team, where the detailed information on the various anomalies is identified

as well the technical proposal for resolution and correction are reflected.

CONTINUOUS IMPROVEMENT

Promote the continuous improvement process, often re-evaluating processes and working methods. Ensure compliance with the company’s policy

for quality, environment and safety.

REPORTING

Ensure the reporting of area management information (performance indicators) in order to provide the necessary information for decision-making

processes.

Your Profile

• Advanced Relevant college degree, namely in Software Engineering or similar;
• Advanced knowledge of database programming languages (PL/SQL and Transact-SQL)
• Advanced knowledge of databases (Oracle and SqlServer)
• Knowledge of Object Oriented Languages (C#)
• Knowledge of Web technologies (ASP.net, .Net Core, HTML, JavaScript, CCS, etc.)
• English fluent, both verbal and written;
• Proactive team player with strong organization skills;
• Analytical and Results Oriented mindset.
• Available for Travelling

Your Benefits

• Exciting tasks in a fast-growing, future-oriented industry player
• Competitive salary package, with extra-days off, including your birthday, flexible working hours and remote work options
• Health insurance for the whole family Well-Being and Employee Assistance Program
• Active protocols with external partners and other caring perks (ex: fresh fruit, bread and yogurt)
• A pleasant and collaborative working atmosphere

Your working environment at Körber

At the heart of every solution, every success, is a team of dedicated professionals willing to help each other while bringing creativity and energy to every project. Körber Supply Chain is the embodiment of this.

Home to hundreds of the best minds in the industry, spanning technology for warehousing, logistics, transportation, and more, you’ll work with some of the biggest brands in the world and empower smaller players to disrupt the market—maybe even change the world. Turn your passion into a fulfilling career with Körber Supply Chain!

Can you find yourself in this profile? Then you are right at Körber. We are looking forward to getting to know you!

Recruitment Team For questions please contact us via [email protected]. We work with selected partners and therefore ask recruitment consultancies to refrain from contacting us by mail or telephone.

Please apply exclusively via the “Apply now” button.

Recruiter: Eliana Cruz

We value diversity and therefore welcome all applicants – regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status.