Account Manager

BVNK provides modern payments infrastructure for businesses. We unify banks and blockchains in a single platform. With BVNK, businesses can send and receive stablecoin payments, convert between currencies and add stablecoin payments to their checkout. Using our flexible platform, and robust global licensing and compliance expertise, innovators can launch new payments products quickly and compliantly.

We are a diverse team spread across the UK, USA, Europe and Africa. We share the belief that blockchain technology presents a new base layer for global payments, where funds can move as freely as data moves on the internet.

We’re incredibly honoured to have made Newsweek’s list of The Top 100 Global Most Loved Workplaces 2 years running (2023 and 2024).

About this role in the team:

We are seeking an Account Manager to join our team and provide exceptional support to our clients. This role is responsible for conducting client research, preparing for and conducting client meetings, managing post-meeting activities, ensuring compliance with regulations, identifying and pursuing opportunities for upselling and cross-selling. The ideal candidate will have strong organizational, communication, and analytical skills.

Key Areas of Responsibilities:

• Conduct client research and prepare for meetings, analyzing the business models, client corporate charts, and linked entities.
• Attend and participate in client meetings, gauge product interest, and pitch potential solutions and deals with clients.
• Manage post-meeting activities, including proposal and email summary compilation, internal process coordination, and opportunity tracking.
• Ensure compliance with relevant regulations and maintain up-to-date knowledge of jurisdictional requirements.
• Identify and pursue upselling and cross-selling opportunities, analyzing client needs and researching industry trends.
• Perform ad-hoc tasks as needed, including relationship management, onboarding new entities or subsidiaries, and updating Salesforce records.
• Report on portfolio performance to management using Quicksight and Salesforce, tracking growth, churn, and other relevant metrics.
• Collaborate with internal teams to source required client information and develop strategy solutions when challenges arise.
• Participate in team strategy discussions, account delegation, and weekly planning, as well as ongoing training.

What we need from you:

• 5+ years of account management experience and/or Business Development (in the high risk/crypto/payments/fintech industries)
• Track record – successful track record for managing relationships and maintaining business relations. Experienced in successfully managing multiple projects at the same time.
• Proven success in negotiating with c-level executives including, but not limited to technical, compliance, legal and commercial.
• The successful candidate must have relevant experience in the customer service industry with the desire to learn and gain insight into the crypto industry.
• Data driven.
• Willingness to travel

What you can expect from us:

• Fair and competitive salary at every stage of your growth
• Meaningful ownership in the business through our employee option scheme
• Flexible working hours, with hybrid working at its heart
• A culture built on passionate growth minded people
• A flexible approach to holiday
• Opportunities to travel to our offices around the world, in locations such as London and Cape Town, to collaborate with your colleagues
• An open and creative environment where you can help us define the future of BVNK, it’s culture, and it’s opportunity sets

At BVNK, we are focused on building a diverse and inclusive team. While you may not meet all of our requirements, we’d encourage you to apply if you meet the majority of our expectations. You may be a great fit for this role or another role in our team.