Internal Communications Specialist

Internal Communications Specialist – Role within the Marketing team

Trading since 1989, we’re the UK’s largest provider of property risk expertise and residential surveying services. To put it into numbers, we complete more than one property inspection every 12 seconds and employ over 600 surveyors from Land’s End to John O’Groats. This gives us the flexibility to offer nationwide coverage combined with invaluable local knowledge.

We’re part of the LSL Property Services PLC Group, which includes household names Your Move and Reeds Rains, as well as the mortgage network PRIMIS. We work with lenders, intermediaries, social housing entities and estate agents in addition to private customers.

We have an exciting opportunity within our Marketing Team for an Internal Engagement Specialist. In this role, you’ll be instrumental in developing and executing the esurv internal communications plan, fostering meaningful connections and motivation among our 900 employees across the UK. Your primary objective will be to ensure cohesive and transparent messaging that resonates with our workforce, actively contributing to the realization of our Employee Value Proposition. You will carefully coordinate all internal communications with our brand ethos, values, and tone of voice, leveraging your deep understanding of our company strategy and employee initiatives to identify and champion engagement opportunities.

Along with exceptional writing skills, we’re seeking an Internal Engagement Specialist who is pragmatically confident and exceptionally detail-oriented. Your ability to translate complex concepts and strategic objectives into compelling and easily understandable content will be crucial. You’ll also excel in managing multiple projects, meeting deadlines, and exceeding stakeholder expectations.

Main Accountabilities

• Assist the Head of Marketing in developing and executing the esurv employee communications plan, fostering consistent and transparent communication channels for all staff.
• Work closely with the Colleague Engagement Forum (CEF) to drive positive change throughout the business, being an active and influential member of the group
• Cultivate relationships with key stakeholders across our diverse organization, ensuring alignment with business priorities and providing insights on employee engagement opportunities.
• Effectively disseminate organisational strategy, initiatives, change programs, and positive news stories to employees and stakeholders alike.
• Collaborate with cross-functional teams to curate content across various platforms such as the intranet, email bulletins, all-hands calls, executive updates, and internal events.
• Lead and refine the communication activity for pivotal people processes and initiatives including reward and benefits, learning and development, diversity and inclusion, well-being, and social responsibility.
• Be accountable for driving the engagement score within the annual colleague survey, and coordinating regular updates on remedial and proactive actions
• Oversee the maintenance and enhancement of our employee intranet, ensuring accuracy and consistency of information for all staff.
• Monitor employee feedback and sentiment, proactively suggesting improvements to internal communication processes and engagement strategies.
• Ensure internal communication messages consistently reflect the organization’s brand purpose, values, and tone.

Essential and Technical Skills required

• 5+ years of experience in a comparable internal communications capacity.
• Exceptional copywriting, adept at creating compelling and easily digestible content.
• Exceptional communication skills, capable of engaging with colleagues across all levels of the organization.
• Meticulous attention to detail.
• Strong planning and organizational abilities, accustomed to managing multiple deadlines in a fast-paced environment.
• Self-motivated and proactive, with a knack for initiating innovative storytelling approaches.
• Collaborative team player, skilled at working across departments and functions.
• Genuine passion for the role and a curiosity about broader business dynamics.
• Familiarity with Content Management Systems, social media platforms and email-build software is advantageous.
• Willingness to occasionally travel for event attendance and other related activities.
• Support the wider marketing team as required.

Apply

If you feel you match our requirements and are looking for your next career challenge, or for a confidential discussion on the full details of this role please contact Loren on 07800705566 or [email protected] – alternatively apply with your CV and covering letter for a quick response.

LSL Property Services are dedicated to protecting your data – our Recruitment Privacy Notice can be viewed HERE

PRE EMPLOYMENT SCREENING – All of our employees have to pass a Criminal Records Disclosure and Credit Referencing Process in order to work with our lender clients, if you are unsure on this, ask the team and we’ll be happy to explain the process.