Quality Assurance Automation Lead

Feefo helps both consumers and businesses make the right decisions.

Founded in 2010, Feefo works with 6,000+ brands worldwide to collect reliable and constructive reviews they can learn from and display. We invite confirmed customers to leave feedback, which results in reliable, fake-free reviews, so consumers can learn how people like them feel about different products and services. And companies can discover what they’re doing right, and where they can improve. This allows Feefo’s clients to create transparent, trusted relationships and deliver exceptional services that their customers can depend on – every time.

We’re a team of technology specialists, industry experts, and multi-lingual client services champions that operates across various sectors, including travel, retail, automotive, and finance. Feefo’s bespoke artificial intelligence, business insight, review software and compliance solutions help increase client sales and reduce churn. As a Google Premier Partner, our clients can improve their search and paid conversion rates too.

We are proud to work with companies, large and small, from household names to local heroes.

To learn more visit: www.feefo.com, LinkedIn, and Twitter.

About the role – QA Automation Lead

This position will play a primary role in planning, implementing, leading, and executing all aspects of Automated Quality Testing. The role requires hands-on AQA expertise, ability to take initiative and develop and evolve our AQA processes. The right candidate will be able to analyse our systems to determine what to test, the priority of those tests and the best way to test. You should understand the requirements, design test procedures and test cases for automated software testing. With a cross departmental focus on accountability for quality you will train and coach software and QA engineers on AQA best practice, tools and techniques.

Responsibilities:

• Establish and evolve formal AQA testing practices, test processes, methodology, standards, and hygiene for agile development efforts.
• Act as the SME for AQA within the engineering team, driving best practice by coaching Software and QA engineers
• Support the QA Manager in the development of our QA strategy, test design/plan, test automation, and drive test execution
• Establish metrics, applying industry best practices, and developing new tools and processes to ensure AQA quality goals are met.
• Design automated test scripts in Cyprus that are reusable.
• Support in the development of fast quality feedback loops within our CI/CD pipelines
• Ensure that all automated testing related activities are carried out as per the standards defined by the company.
• Support in the evolution and execution of our release activities.
• Support and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists.
• Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes.

Feefo Relationships:

• With other members of the Software Development team, sharing best practices, coaching, providing advice and liaising on Quality
• With members of the Product team to discuss new features, clarify requirements and provide end-of-sprint demos
• With the Systems Operations team when dealing with and diagnosing production issues
• With the Technical Support team when working with them on Level 3 support escalations

Experience:

• Bachelor’s degree in Computer Science or similar technical discipline
• 5+ years of experience in the software quality field including prior hands-on quality engineering experience
• Able to write automated tests in JavaScript
• Prior success using a metrics-driven approach and closed-loop feedback to improve software deliverables and improve predictability and reliability of releases
• Familiarity with the entire software development life cycle and test cycles (Unit, Regression, Functional, Systems, Performance and Volume, User Acceptance)
• Understanding of multi-tier web application architecture and deployment.
• Understanding of existing QA best practices and methodologies to design, implement and automate processes.
• Agile tools such Jira and Confluence
• Ability to translate high level requirements into working test cases
• Goal focused with commitment to meet targets
• Analytical mindset
• Outstanding oral and written communication skills, capable of addressing both technical and non-technical audiences
• Willingness to work collaboratively within the team and extended team
• Strong technical understanding of web technologies
• A passion for helping people solve problems and proven ability to understand progressive technology
• Understanding business needs while being able to propose practical solutions
• Professional demeanour and positive attitude

Hybrid Working & Offices

• Feefo offers a hybrid working pattern (Monday & Fridays at home, Tuesday – Thursday in office)
• Offices in London, Petersfield, Boston and Melbourne
• Lots of breakout space and common areas
• A pool table tournament & footie team

Perks

• As well as a comprehensive benefits offering, there’s a whole suite of perks you can choose from on our benefits platform including health (e.g. free flu jabs and eye tests), wellbeing, childcare and lifestyle options
• Be a part of one of working groups including charities, CSR, wellbeing & mental health, socials and shape our programmes
• You’ll be working in a global, scale-up environment with a commitment and focus on celebrating our diverse and inclusive environment
• Lots of room for career enhancement, development and progression
• A committed and expert senior leadership team driving the growth of Feefo with new products and tech as force for good
• Be a part of a 100% privately owned company – owned by Vespa Capital

Values

• We are reliable. We’re experts in our field and demonstrate integrity in all that we do.
• We are honest. We take ownership and hold ourselves accountable.
• We are transparent. We listen, share insights and take action following feedback. We support success and learn from our mistakes.
• We are approachable. We’re here for everyone. We embrace diversity and celebrate being different, creative and innovative.

If you have any questions about the position, please send an email to [email protected] and a member of the team will be in touch.