CDO Office – Governance Manager

At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve.

Our business is transforming, continually modernising and becoming even more customer centric. So if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it’s the perfect time to join us!

The CDO office plays a fundamental role in the delivery of our distribution strategy – facilitating critical governance and project-based activities for the Chief Distribution Officer and his leadership team. The core remit of this role relates to risk and governance activities, but you’ll also support across a range of broader priorities. This is a great role for someone who wants to be at the heart of the action within our distribution function. It would be suited to someone with long-standing experience of governance or someone who wants to learn something new and transition into a Business Manager-style role longer-term. I have been working in the CDO office and with the team for a year and I can honestly say it’s been my most enjoyable since joining Quilter in 2017. Every day brings something new and the collaborative, supportive culture we’ve created means we all get stuck in together.

Head of Business Enablement

About The Role

Level: Level 4

Department: Distribution – CDO Office

Location: Southampton | London | England – Home Worker

Contract type: Permanent

Non regulated

Within this role as CDO Office Governance Manager, you will act as deputy to the Head of Business Enablement in delivery of the CDO office’s responsibilities. With a focus on assisting the Chief Distribution Officer (CDO) and his leadership team, to ensure compliance and oversight of Risk and Governance activities to comply with statutory, regulatory, and legislative requirements.

This will include areas such as:

Governance Approach

• Accountable for effective design and implementation of governance structures which support the distribution function, including the standardisation of governance reporting.
• Work across the distribution function to identify required improvements in the overall control environment.

Governance Management

• Manage and act as secretary to the Affluent Distribution Committee.
• Enable effective reporting through the Affluent Governance structure – enabling escalatory reporting and ensuring key topics are covered at other executive committees and forums not managed by the CDO office where critical to the successful management of the distribution function.
• Co-ordinate and prepare reports and presentations on behalf of the CDO and his leadership team for relevant Boards, Audit Committees, Quilter Forums and other senior stakeholders.

Ongoing Compliance

• Accountable for Regulatory/Audit/Compliance/Controls activity including engagement and liaison with 2LoD, 3LoD and external assurance providers on behalf of the CDO Office
• Ensure that the CDO and his leadership team maintain compliance with the requirements of the Senior Managers Certification Regime (SMCR), including engaging with other forums and projects.
• SME for the CDO Business Conflicts of Interest Register and represent CDO on the pan-Quilter COI governance forum.
• Provide guidance in relation to declarations of gifts and hospitality, conflicts of interest and personal account dealing in line with Group policy and standards.
• Ad-hoc Project support – own the end to end implementation of key initiatives on behalf of the CDO or the CDO’s leadership team.

About You

Applications from people with diverse backgrounds enables our inclusive organisation to thrive. If you feel you don’t match our job description exactly, why not take a chance on yourself and apply? You could be exactly what this role needs.

For this role we ideally need you to have;

• Knowledge and understanding of Compliance requirements, governance and operating within a risk managed environment is preferred but not essential.
• Excellent communication and presentation skills, able to engage and influence at all levels across the business and the wider organisation.
• Ability to be flexible and change in an ever-evolving business.
• The ability to build strong and sustainable relationships.
• The capability to interact and communicate at all levels both within CDO and across the Quilter organisation with strong influencing skills to engage key stakeholders.
• High level of accuracy and ability to perform under pressure.
• Able to navigate complex & political environments and manage multiple stakeholders.
• Results focused and looking for ways of continuous improvement.
• Strong risk awareness skills and management of risk.
• Delivery focused, with high energy and drive, and ability to deliver through others.
• Collaboration with and achieving actionable results through others, the ability to build strong and sustainable relationships and the capability to interact and communicate within all levels of the organisation.
• Self-starter with a strong work ethic and the ability to work independently.
• Enthusiasm to take on new and different tasks in a dynamic environment.
• Credibility, professionalism, and strong personal integrity
• Ability to challenge processes constructively and confidently.
• Knowledge of the Financial Services Sector would be advantageous.

This role can be based in Southampton, London, or home based (UK) with occasional travel when required to either office location.

Our purpose is to help the generations today and tomorrow to prosper. That means we must guide people through the complexity of planning for their future, with the right financial advice and investment solutions, so that they can have more secure financial futures.

In this ever-changing world, we see that our role in society has never been more meaningful, and we are committed to using our expertise and care to guide our customers through these challenging and unprecedented times.

Our impressive talents and capabilities set us apart, but our unwavering commitment to our customers is what defines us. We truly believe that we have all the ingredients to be the very best in our industry, and we want great people with the care and creativity that we need, to help us get there.

We are passionate about building an inclusive culture where everyone’s contribution is valued, and our people can thrive. No matter what your role is or where you sit, your voice will matter. We hope you like what you hear and are interested in learning more about joining us.

Core Benefits

Holiday: 26 days

Quilter Incentive Scheme: All employees are eligible to participate in our incentive scheme, based on the company’s performance and their contribution to it

Pension Scheme: 10% non-contributory company pension scheme that can be boosted through personal contributions

Private Medical Insurance: Single cover as standard, cover can be increased at your own cost

Life Assurance: 4x your salary, cover can be increased at your own cost

Income Protection: 75% of salary payable after 26 weeks of absence

In addition to our core benefits we offer a range of flexible benefits that you can choose from and pay for conveniently via a salary deduction.