Claims Handler

At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately.

Last year we helped more than 42,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives.

Job Role

The purpose of our Fast Track Claims Handler role is to progress a portfolio of Personal Injury and Property Damage claims to an effective and satisfactory conclusion for customers, in accordance with the uninsured and untraced drivers’ agreements, providing an excellent customer experience, while dealing with customers in a helpful, proactive and professional way.

Key Outputs

• Manage the claims process from end to end, treating customers fairly
• Collaborate and maintain effective working relationships with the wider team
• Make timely and effective decisions on ID, liability and quantum to ensure business targets are met
• Analyse evidence to make informed decisions in support of lifecycles
• Plan and prioritise own workload, in line with changing requirements
• To be outcomes focused in delivering the best result for claimants and member insurers
• Contribute in creating and maintaining a high performing culture
• Act as a role model for our principles: Think Big; Inspire and Customer First
• Work in conjunction with company policies and procedures
• Ensure that all data protection requirements are complied with

Skills and Knowledge

• Previous experience of handling Personal Injury Motor Claims with a financial authority of £25k
• A good understanding of motor insurance and claims principles in general
• Experience of working in a customer focused role
• Attention to detail, with high levels of accuracy
• Taking initiative and deriving solutions
• Excellent listening and questioning skills, with the ability to extract detailed and relevant information
• Excellent written and oral communication skills
• Computer skills, including experience of using MS Office

We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day.

So, if you think big, love a challenge and want to make a difference to people’s lives, we want to hear from you.

Salary £29,000.00 per annum

Grade 8

£320 (before tax) start up allowance

IT kit supplied to you

35 hours, Monday – Friday

Fully remote from the UK or hybrid working options can be discussed (depending on location)

Other benefits include:

Contributory Group Stakeholder Personal pension scheme

Life Assurance

23 days holiday (plus public holidays)

Holiday purchase scheme

Sports and Social Club

24/7 Employee Assistance Programme

Free access to online tools to support mental and physical health

Enhanced maternity, paternity and adoption leave

1 volunteer day each year and charity matched funding scheme