Partnerships Manager

The current staffing model is broken, with low wages and limited opportunities. As flexible work continues to grow, we’re taking a radically different approach: providing job seekers with control, ownership and choice, so employees can find the working patterns and scenarios to suit their lifestyles. In doing so, we aim to revolutionise the industry.

After demonstrating our approach throughout the UK under the Syft brand, we were acquired by Indeed.com in 2019 and we rebranded to Indeed Flex in 2020. With continued independence and phenomenal levels of support we’ve been able to accelerate our mission as we expand throughout the US as well as the UK. Fast growth creates tremendous opportunities – come and join a team of inquisitive, passionate, and driven individuals helping each other grow and building something meaningful!

Main Purpose

Reporting to the Head of Partnerships, the role of the Partnerships Manager is to manage existing supplier relationships and recently engaged agency partners, to support key client accounts at enterprise level.

We’re looking for an experienced relationship manager, who can help support and drive our growth by forming and maintaining strategic relationships with agency partners to help expand the national coverage of flexible staffing our clients require.

Responsibilities & Duties

• Take ownership of communication with integral agency partners, answering queries, issue management and dispute resolution, ensuring supply relationships run smoothly and executing strategy.
• Work collaboratively with the Partnerships Development Manager to close new agency relationships, picking up once handed over at appropriate stage in the cycle and maintaining involvement to ensure agency engagement during handover.
• Onboarding new agencies following onboarding processes and adhering to timelines, including: contract management, portal training, client briefings, collating compliance documentation, coverage mapping, and ensuring onboarding documentation including rate cards, training material and client briefings are regularly updated.
• Establish rapport and build relationships with agency partners to monitor and maximise engagement, compliance and adherence to processes.
• Develop open and honest strong relationships with agency partners that encourages trust and transparency, with diarised regular communication with integral agency partners, ensuring ongoing dialogue.
• Holding agencies accountable for performance levels, proactively monitoring agency partner performance using Agency and Client dashboards regularly on Tableau, identifying and addressing issues with fulfilment and demand, escalating where necessary both to internal and external stakeholders.
• Leading on client implementation and new supply requirements, working collaboratively with internal stakeholders to build knowledge on client accounts and maximise fulfilment and performance on key accounts.
• Share agency partner updates and performance with the internal departments.
• Creating, implementing and refining new processes to enable agency supply on new accounts.
• Create and deliver training presentations for agency suppliers. Effectively communicating demand, briefing new and existing agencies on projects and upcoming client requirements
• Interim escalation point both internally and externally, take an impartial view and reach a fair conclusion when there is a dispute or misunderstanding by effectively liaising with the client and internal departments to resolve the situation, escalating and seeking advice where appropriate and necessary.
• Reviewing and analysing agency feedback and issue log, identifying areas for improvement within our service, escalating any issues to relevant areas of the business and presenting solutions.

Requirements

• Experience in supplier relationship management or procurement would be advantageous. Experience in the recruitment industry would be a significant advantage
• Driven and focused, comfortable working in a target oriented environment.
• Have demonstrated experience driving growth and revenue.Excellent interpersonal and communication skills, both written and verbal, to communicate effectively with suppliers and internal stakeholders.
• Confident and professional manner and excellent written skills, with the ability to adapt message style and content according to audience, building rapport and engagement.
• Off the charts organisational and prioritisation skills, exceptional attention to detail including a proven ability to manage multiple, competing priorities simultaneously. You’ll be able to work methodically under pressure and to deadlines.
• A successful, energetic self-starter, with strong initiative and work ethic.
• A high level of integrity; always focused on long-term success without losing sight of the finer details.
• You’ll be a team player as well as working on your own initiative when required .
• Data driven, using data to inform decisions, able to handle complex information with accuracy and attention to detail, using analytical skills to identify patterns, gaps/errors and opportunities.
• Tech savvy and able to use a variety of platforms, proficiency with MS Office and Google Suite preferred.

Benefits

• £40,000 – £50,000 salary per annum + Bonus
• 25 days holiday
• Hybrid/Flexible working model (Monday & Friday in office if you reside within M25)
• Free lunch in office
• Cycle to work scheme
• Pension
• Private Medical Healthcare
• Dental Plan
• Discounted gym membership
• Day off on your birthday
• Regular team building events
• Perkbox – discounts and goodies on some of your favourite brands

You’ll fit right in at Indeed Flex if:

• You’re a great communicator and highly collaborative. We’re best when we all pull in the same direction
• You don’t mind doing the work, whatever it is – you can see the impact at the end and you’re in it for the long haul
• Data is your heart and soul – you know you need it to drive you in the right direction
• You’re proactive and always willing to learn
• You can navigate the ambiguity and high levels of autonomy in a scale up environment – you know what we’re about and you want to be a part of it