Performance Analyst

We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer – we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.

Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.

Performance Analyst

We’re looking for a brilliant Performance Analyst to join our team of colleagues in British Gas Business, that together are setting the standard in energy supply.

In the complicated world of energy, we strive to make energy simple, creating a straightforward and hassle-free experience for our customers.

Our philosophy is success comes when we’re in it together, trusting each other and having fun along the way and because we’ve got big plans to help our homes and businesses get closer to net zero, we can’t stand still. We need to be always learning, ready to grow and move forward

The Performance Analyst role has responsibility to deliver performance analytics & understand the effectiveness of our collection strategies, across multiple treatments, and both internal and external resources. This role is fundamental to gain a deeper level of insights and enable optimisation by deploying robust debt management commercial decisions

Work as part of E2E Debt Strategy & Performance Team to reduce overall cost of Business Energy Debt to BGB.

Accountabilities

• Analysing monthly debt strategy and treatment performance outcomes, ensuring we can link operational activity to financial reporting.
• Proactively identifying opportunities/risks, making recommendations, and seeking resolutions with the wider team.
• Identify and Implement controls and processes to ensure all debt is being treated.
• Support the business leads with adhoc analysis to enable debt treatment / debt prevention.
• Understand, report and influence key drivers of performance.
• Evaluating treatment channel KPI’s, identifying strategic/tactical opportunities, and progressing change enhancements.
• Provide analysis & insight to Strategic changes & provide council and challenge to enable a rounded view of decision making.
• Support the deployment of tactical and strategic changes impacting debt & treatment journeys.
• Build strong working relationships with the key internal and 3rd Party stakeholders to successfully deliver effective customer segmentation.

Experience

• Strong understanding of key performance drivers.
• Experience of identifying risks and opportunities and engaging stakeholders to deliver strategies to exploit/mitigate.
• Experience of linking operational performance and financial outcomes.
• Excellent analytical skills.
• SAS & SQL skills essential.
• Energy Industry knowledge advantageous.
• Experience of developing and deploying effective improvements in a complex organisation.

Education

• Business Analytics essential.
• Commercial / Financial experience preferable.
• Demonstrated numeracy skills.