Senior Surveyor/contracts manager – North England/Scotland

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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Senior Surveyor/contracts manager – North England/Scotland

The Role

Reporting to the Technical Repair Performance Director, the Senior Surveyor/Contract Manager’s role is to ensure that the Repair Solutions contractors complete high value and complex repairs safely, correctly and efficiently, providing all necessary support to contractors to help them do that.

The senior surveyor provides technical expertise to the network and Sedgwick colleagues, and so needs experience and qualifications within construction and/or claim management, and ideally the insurance repair market.

The candidate can be based in North England/Scotland.

Main Duties / Responsibilities

• To work with contractors to ensure revenue targets on complex repairs are achieved
• To work with contractors to ensure performance and compliance on complex repairs
• To work with contractors to ensure adequate contractor capacity / forecasting
• Completing Quality audits
• Ensuring compliance with all relevant legislation
• Workflow targets
• Contractor Health & Safety compliance
• Complaint handling on complex repair cases
• Supporting Supply Chain Managers on technical issues
• Surge/event planning and management
• Contractor training
• New complex repair contractor identification, induction, and development
• Data accuracy
• Interpretation of MI
• Assist in Debt management and resolution
• Promoting Sedgwick Repair Solutions within Sedgwick and liaising with offices as required
• Ensuring Repair Solutions fulfils its obligations as Principal Contractor

You Will Have/will Be

• A thorough understanding of construction
• A construction or claims qualification, degree plus CIOB, RICS, CII or be working towards
• Able to effectively influence those at a senior level
• Professional in your approach to dealing with issues and colleagues
• Appreciation of confidentiality and discretion
• Strong organisational or administrative skills with attention to detail and a methodical approach
• Focused on delivering outstanding customer service to the Sedgwick’s internal customers and contractors
• IT literate and a comprehensive understanding of Windows based programmes to include Word, Excel and Outlook is essential
• The ability to communicate clearly and confidently with a range of people, both on the phone and face-to-face
• Strong teamwork skills are essential
• Superb communicator with 1st class customer service
• Full UK driving licence – This is essential

What will you get for this role?

• Competitive salary depending on skills, experience and qualifications
• Company car/car allowance
• Flexible working for most vacancies
• Healthcare scheme
• A Self Invested Personal Pension Scheme
• Holiday allowance of 25 days plus bank holidays
• Discounts on various products and services
• Employee assistance programme for employee wellbeing
• Life assurance
• Group Income Protection
• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications

Working at Sedgwick

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.

We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.

Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.